Customer Testimonials
"I recently purchased a car at Volkswagen of South Miami and I couldn't be happier with my experience. From the moment I walked in, everyone was incredibly helpful and knowledgeable. My sales representatives Danny Garcia ( sales manager ) and Pedro Perez ( sales associate) were patient, understanding, and went above and beyond to help me with all they could to make my son’s first car experience incredible. They didn't pressure me into anything, and they were always happy to answer my questions. The finance team was also very efficient and transparent. I especially appreciated their willingness to work ... Read More DealerRater - May 20, 2025
Manny was very punctual, helpful, professional and ethic during the service provided. Very good professional
Amazing Customer Service Very efficient and addressed my vehicle needs in a timely manner Congratulations for Manny's performance
Excellent customer service and great friendly employees. I really appreciate the services offered during my appointment.
Servicio perfecto y trato super.durante la estancia me interese por los nuevos modelos y precios casi convencida de cambiar nuevamente el carro.gracias
Friendly Service people, very professional and great customer service. I would recommend them to my friends and family.
I had an amazing experience buying a car at this dealership. The team was responsive, attentive, and truly client-oriented — they took great care not only of me but also of my two kids during the smooth and hassle-free purchase process. They provided completely transparent and clear information about the car and its history. I’m very happy with both the car and the overall experience. Special thanks to the sales manager Leo and the entire team!
I had the best experience with Roselio as always. He has great customer service and explains everything in a simple way. Thank you!!
Our salesman Diego Boscan was outstanding. He went above and beyond for us. Kudos to him!
Kenneth was an excellent at describing the services and providing timely feedback. The video was helpful.
Es un concesionario creíble gracias por su profesionalismo Dio los bendiga muchas prosperidad para todos
Appreciate the video from the service tech showing explaining findings and recommendations. Service advisor and manager were very helpful and professional.
Honestly, the best Customer Service and most smooth sailing purchase I have ever experienced. I will choose them again 100 times the staff was amazing.
Didnt received the reserved key and the process of my leasing was a completely caos.
I’ve been a Volkswagen ID.4 owner for three years now, and while I absolutely love the car, I’ve had a rather mixed experience with the service department.
To start, the team at the front office is always extremely polite, welcoming, and professional. Every time I’ve interacted with them, they’ve made me feel heard and valued as a customer — and I truly appreciate that.
That said, the actual service experience has room for significant improvement. I recently took my car in to address software issues: the system would randomly shut off, disconnect from my phone, or malfunction ... Read More DealerRater - May 17, 2025
Great experience at this dealership. The service advisor and technician were great. The job was done in a timely manner and great quality.
Unfortunately I did not have a good experience with my last few visits.
I brought my vehicle into the dealer in January for an oil change and routine check, mentioned my AC issues (not blowing cold air all the time, etc.). They said they’d need the car longer to do a thorough AC check because it’s a lengthy process. So in March, I brought the car in with the same complaint about the AC and had the time to leave the vehicle there for a few days. They took many days to realize it needed new filters because ... Read More DealerRater - May 16, 2025
Service agent did an excelente service. Parts was replaced in the timeframe informed Thank you.
Good welcome, clear assessment, good social area, drinks available, progress reports, job quote previous to action, completed on time. They do what they’re supposed to do; no surprises.
Roselio Martinez, the service representative, was professional, respectful, and knowledgeable throughout the process. I appreciate his clear communication and attention to detail. The vehicle was repaired properly, to the best of my knowledge.
However, my low rating is due entirely to the extremely high cost of service. A problem related to oil—one that the vehicle’s computer failed to detect or report—ended up costing me approximately $5,000, including taxes and fees. While some parts needed to be replaced, the majority of the cost (about 60%, according to the invoice) came from VW labor charges, which are simply excessive.
Adding to ... Read More DealerRater - May 15, 2025
Great service. Advisor was super helpful and friendly. Got my car done in no time.
Just bought a VW Taos last week. It was a long process but Luis did a great job helping me get the deal I needed to drive away with the car. Really enjoying my new ride. Thank you to Luis and the dealership.
Always professional and efficient technicians. I appreciate how they always send a video of the cars health.
Service was efficient and clean. Didn’t have to wait very long. The service agent was courteous and polite
I was traveling from TX and the engine light turned on. I went to the Service Department and they fixed my car within 2 days. I loved their Fast service and dedication to the Customer. Overall a 5 star service!
Muy buena atención al cliente de parte de Helen Betancourt profesionales rápidos y eficientes los recomiendo
Muy buena atención al cliente de parte de Helen Betancourt profesionales rápidos y eficientes los recomiendo
Muy buena atención al cliente de parte de Helen Betancourt profesionales rápidos y eficientes los recomiendo
Manuel Perera the service advisor was outstanding, very professional, I was in and out in less than 2 hours
Great customer service. They all go above and beyond for their customers. They go out of the way to give an affordable price for customers.
The experience was surprisingly good, the sales associates were helpful and not pushy. The trade in was fair and financing was a breeze.
Ante todo, la atención dada por Manny Perera ha sido óptima, al igual que Pedro Pérez. Estoy muy agradecido con su atención... sencillamente excelentes!!
Manny informed me approximately the time and what would be needed next service. Very nice and informative
Professional and timely! Well done! Staff were very courteous and attentive. We were very pleased with the service.
Manny has been an excellent service rep each and everytime I deal with him. I can't speak highly enough about him
My experience was great, didn't wait long and had updates on my car throughout the whole service. Mike was polite, thorough and most of all very professional. Another younger gentleman helped me when it was time to pick up, but I forgot his name. Very polite and helpful also.
Manny was a great service advisor he has performed phenomenal service and always delivers on time as promised.
Excellent customer service Excellent customer service, caring staff, professionalism environment, respectful staff and clean area.
Excellent as always with such a kind, patient,very informative employee!He's truly an asset to your company!
Yo profesional and fast with clean and many comunication with video car and explain What I need
Excellent Mike made sure what I took my car in for got solved He made sure my oil change and engine mount was taken care of.
Is always a great experience! Very courteous staff and very mindful of their customers. Thanks
Efficient and always a pleasant experience with my service provider. Manny is always very responsive with any concerns. My vehicle maintenance has been great.
La experiencia fue maravillosa, muy atentos y amables todos y yo feliz con mi nuevo carro.
Our customer service representative was excellent. He explained everything clearly and was extremely polite and friendly.
Great service and excellent customer service by staff they attended to all of my needs
I was given great service. The leasing process was very easy and quick and I got exaclty what I was looking for
People that assisted me were professional, friendly and experienced. Car was done on time with price as promised. Only negative was trying to contact a live person on the phone initially.
Excellent work and service , I thank you for sharing this with me, and for your service
The best service and Many it's very good and care about my car ?? Love my dealer
Great! The team was awesome! Honest and attentive. They both made a usually crazy situation easy. Car buying is a game at times and I didn't feel that way with them. No pressure
I want to thank Lorgio González for his excellent service as a salesperson and Luis Luces for helping me through the entire financing process for my Volkswagen Jetta. Both were professional, patient, and guided me step by step until I was able to drive away with the car I wanted. I highly recommend them.
Very good experience. Great selection of vehicles choices. Sales person and finance person provide a great customer service.
Great service, got my car in and out on time Service was so good, I'm speechless. VW south is the best
Showroom staff welcome and explain to me all transaction papers.transaction was done quick .Just like the way all paper work was save in a memory stick
The best dealer in South Florida……es el mejor dealer en el sur de la Florida
I have the best experience with and the best service with Volkswagen of South Miami
Manuel Provided great service. The vehicle was completed in time and Manuel communicated progress consistently.
Our purchase experience was very pleasant, Everyone at the dealership was helpful, manager Leo was great , sales person was professional and very knowledgeable, and the financing made process very smooth .
Great Easy in and out good service and polite people! Great customer service fair price
I am very happy dealing with Volkswagen of South Miami and the time of dealer ship
Thank you guys for the best service and one time for Welcome me @ dealership thank you all
El vendedor mintio referente a la garantia .me dieron un alto interes en el Prestamo teniendo un alto puntaje en fl credito .
It was a very pleasant experience and your salesman Karel was very knowledgeable took his time in explaining every detail and went with me through every step of the sales also I would like to mention the girl that handled the insurance part in other words I will recommend your dealership wholeheartedly
The customer service rep provided me with great service and professionalism help, plus my car was repaired the first time.
Excellent costumer service and very helpful when it comes to everything regarding servicing your car! Truly loves his job.
Kenneth was great and very kind. He was welcoming and clear with what was being done.
Employees very cordual, eager to serve customers, always trying to accomadate cust with their bill.
Mike is the best of the best!!!!... he got me in and out in no time and I had an emergency with the car!!
Great Satisfied Good Great Great ?? ???????????????????? ?? ?? ?? ?? ?? ?? ?? ??
Excelente buen trato muy agradable specialmente Rocio por du paciencia su carisma .Gracias por todo
Service was good. Recommend a business center for customers waiting for service. There are three desk but only one receptacle on the right hand side.
Enjoyed the experience. Very detailed, videos of the repairs provided, I thought it was very helpful. Excellent with Uber ride to pick up destination. Car wash did not happen.
I had an amazing experience working with Rocio at South Motors Volkswagen! She was excellent from start to finish — super helpful, knowledgeable, and truly listened to what we were looking for. The best part was how efficient the entire process was. Rocio handled almost everything over the phone, so by the time we got to the dealership, it took less than an hour before I was driving off in my new car. This was by far the smoothest and easiest car-buying experience I’ve ever had. Highly recommend asking for Rocio if you’re looking for a hassle-free experience!
Great service as usual. Roselio always has been great and very helpful. Thanks Roselio for your help and support.
The staff is very professional and courteous. They are knowledgeable and very patient. My hat goes off to Victor and Ignacio; they worked with my brother and me. My hat also goes off to Daniela; she worked with my brother and me as well. We are grateful to all of them.
Siempre he tenido una buena experiencia en este dealer, me gusta el servicio y la atención, por lo cual recomiendo visitarlo ya que se esmeran en hacerte sentir bien. Gracias
The best choice for my car, the workers were super attentive, they helped me a lot and recommended the best car.
Excellence calidad en el servicing, mucho professionalism en todos los trabajadores, la attention hacia los clients es espectacular,gracias por todo.
Excellent Customer Service. Love the video review of the car and the detailed analysis. Great job keeping the customer informed throughout the entire service process
Awesome service always Mike was very informative and answered all my questions My place to go
Hi, I have a Tiguan 2019 Volkswagen I bought it at Doral and that’s where I used to always take it for service. My service rep left. I called your company and I spoke to a young man by the name of Manny. He is amazing. I don’t have words to express how good he is he is honest he is respectful. He is professional. I give him all the kudos that he can have.
Fantastic experience, easy, fast truly recommended, the sales guy and his manager exceed the expectations
The dealer is fantastic, Rosa and Roselio they are amazing people and the appointment service is very good quality.
Always an efficient and pleasant experience with the service center. My issue was resolved in a timely manner. Highly recommend the customer service!
Excellent experience and reasonable deal good job of the sales person. Explained everything and answer all our questions
el mejor de los dealers muy buen servicio y rapido ,Rocelio muy profecional como siempre
I had a great service, right after I called because I have some concerns with my tire rotations and oil change that I did a few days before. Kennith told me to bring my car back and he take care of my car.
Ken was very professional and the service was also fast and well done and the building was clean
It was excellent, a very pleasant and very personalized treatment, from Mrs. Marlén Amaya, the financier Víctor and the insurance girl whose name I don’t know, they all did a great job
Excellent It was excellent, a very pleasant and very personalized treatment, from Mrs. Marlén Amaya, the financier Víctor and the insurance girl whose name I don’t know, they all did a great job
It was Easter Sunday and felt really bad for having to come in for my oil change, but the guy that helped me was so nice and helpful. I believe his name was Keith
It's conveniently located and the service team is excellent. They found deficient service from another dealer that could have been a major repair.
The team overall is very helpful and attentive to all needs on my vehicle. 100% recommend.
I went at night, was rushed to make a deal on a car I liked, I wasn't allowed to think about the deal, they said they wouldn't have it for tomorrow. It turns out, the car I purchased has been flooded and I wish to return the vehicle and hear from the GM.
Excellent I like the Volkswagen service for me is excellent and the guaranty is great,I drive Volkswagen for 20 years!!
Dealership was very clean, but Oscar A sales man that assisted me was Beyond professional and assist me with all my needs. Also finance manager that assist me was amazing
Very professional, courteous and attentive. She cares about answering questions completely with full understanding for the customer.
Everyone was incredibly attentive and kind. The process from the moment I checked in to checking out was seamless! Thank you for the great service always.
Great Service. Thank you Manny for all your help. Would definitely recommend everyone to come!