Customer Testimonials
(Translated by Google) I contacted Andy Escarra through TikTok and he helped me. The offer was the same one he'd been promoting since I saw him on social media. I highly recommend him! (Original) Andy Escarra lo contacte x TikTok y me ayudó la oferta era la misma que promocionó desde q lo vi en las redes lo recomiendo mucho !!!
Andy was great salesperson very well knowledgeable I recommend buying a car from him
(Translated by Google) Andy Escarra, the best VW salesman in South Miami, I recommend him if you want a car at a good price. (Original) Andy Escarra el mejor vendedor de la VW of south Miami lo recomiendo si quieres un auto a buen precio
(Translated by Google) Andy Escarra helped me buy my car. I had $400 in credit and I still got a new car. (Original) Andy Escarra me ayudo con la compra de mi auto tenia 400 de credito y aun asi me lleve un auto nuevo
(Translated by Google) Andy Escarra helped me a lot with the purchase of my car. I recommend him if you want a VIP experience! (Original) Andy Escarra me ayudo mucho con la compra de mi auto lo recomiendo si quieres una experiencia VIP !!!!
Great service. Speedy fix.
Prices are too high I think that the amount that you charge for service is too much, but you are the dealership and that's to be expected I guess
After several invitations and text message exchanges with Mr\. Navarro, we reached an agreement to move forward with the vehicle purchase\. Based on those discussions, I made the trip to the South Miami Volkswagen dealership, fully expecting the advertised offer to be honored\.
Unfortunately, the experience was extremely disappointing\.
When I arrived, the manager openly stated that what is advertised in the news and promotional offers does not really matter, as these advertisements are simply intended to attract customers and are far removed from reality\.
I find this approach completely unacceptable and misleading\. Customers should not be invited to a ... Read More Google - Nov 11, 2026
Thanks to Enzo Russo, I found this to be the smoothest car purchase ever after wanting to trade in my cadillac xt5 for a VW Atlast Crossport. The offer and treatment by Enzo and his team were top tier and I highly recommend asking for him.
I love how you get the video when they inspect your car and at the mechanic gives detailed information about what he sees.
My service advisor (for the past 20+ years), Mike, ALWAYS takes care of me!!! The best ever!
Exceptional service
Very friendly and experienced Very experienced friendly attentive responsible person gives a lot of attention for the customer needs
(Translated by Google) I think I'm going to give this dealership a very bad rating soon. (Original) Creo que pronto voy a dar una calificación muy mala a este consesionario
(Translated by Google) Excellent (Original) Excelente
Horrible experience with accounting and finance departments. I have spent more than 2 months waiting and they have not honor the deal that they promised when I did a lease agreement with them.
Paul was waiting for me with my paperwork ready to go. He took my vehicle brought the vehicle back quicker than what I anticipated. He did an excellent job.
Really good experience . Fast service. Employee willing to resolve the car issue as quickly as possible . They found a possible cause , changed the part. Unfortunately , the issue wasn’t fixed completely. The seats still vibrate on stop lights.
Good Service danny the best
To sell you a lease agreement they offer you the moon and the stars, but to assist you return a leased vehicle at the end of the term, they turn their backs away from and tell you it's not their business. The car belongs to the bank, not them. Thank you very much. Very disappointed.
Outstanding Experience from Start to Finish!
I would like to sincerely thank Alain Arbois for his exceptional work, professionalism, dedication, and outstanding customer service throughout the entire process. His willingness to help, patience, and commitment made the experience smooth, easy, and enjoyable.
I also want to give special recognition to Karen and Karel, who played an essential role in making this experience so positive. Their kindness, attention to detail, and willingness to go above and beyond truly made a difference.
An amazing team that genuinely cares about its customers! I highly recommend them 100%. Thank you, Alain, Karen, and Karel, for ... Read More Google - Nov 1, 2026
It was a very excellent service. Mike assisted with the complimentary process and it was so well done.
Pleasant, friendly, caring I have been there a few times, always straight forward, good communication
BEWARE! Get Everything in Writing Before Doing Business With This Dealership!
I strongly recommend that anyone considering buying or leasing a vehicle from this dealership proceed with extreme caution.
My experience with their salesperson, Andy, and the finance department was extremely disappointing and misleading.
I provided them with all the information regarding my existing lease upfront. Andy made several promises over the phone about the deal, but when I requested a detailed breakdown of the numbers and terms, they refused to provide one. That should have been my first red flag.
I’ve been buying and leasing vehicles for many ... Read More Google - Oct 31, 2026
Great as it's been lately!!
I had a great experience with Volkswagen! They replaced the part my vehicle needed, and the process went smoothly. A special thank you to Mike for being so helpful, professional, and attentive throughout the process. He made sure I was taken care of and made the experience stress-free. I truly appreciate the excellent customer service and would definitely recommend them!
⭐☆☆☆☆
BUYER BEWARE!!!!!!!
From the very day I purchased this vehicle, I noticed the mileage didn't match what was advertised. The odometer showed approximately 25,000 more miles than the vehicle was represented as having at the time of sale. I immediately brought it to the dealership's attention that same day and was told they would "look into it." They never did.
To make matters worse, the vehicle turned out to be a complete nightmare. In less than 90 days, I was dealing with major issues on a car that should never have been sold in that condition. When I ... Read More Google - Oct 29, 2026
I rarely ever leave reviews, but my experience today with the service department and Mike Benitez absolutely warranted one.
My interaction with Mike was extremely rude, loud, and unprofessional. The conversation escalated to the point where he actually recommended that I take my business to another VW dealership to get help. I was shocked by his response and his apparent disregard for customer service. As a customer, I expect to be treated with basic courtesy and respect, especially by someone working in a service department.
I asked to speak with a supervisor, and Paul Barr stepped in to address the ... Read More Google - Oct 27, 2026
Good attention and service
wonderful experience as always. Prompt and very efficient.
Always a pleasure dealing with the service department at this dealership. My only issue this time was that the mechanic working on my car did not speak English so sending me a video with him looking at and commenting on items in my engine was useless to me, otherwise I was satisfied with my service writer Paul Barr, nice guy🙂
It was an amazing experience. I was not there for long during the whole process and I feel they were able to work with me with my needs and demands. I really recommend it 10/10
Definetly it was a very nice experience to do bussiness with Volkswagen of S Florida,the seller was very polite and professional,the financiar person was very relaxed and patient with our concerns.Excellent experience overall.
An Amazing Experience at Volkswagen South Miami!
I can’t say enough great things about my experience with Volkswagen South Miami! From start to finish, the entire team made the process smooth, professional, and genuinely enjoyable.
A special thank you to Mariela, my sales associate, for making me feel welcomed, answering my questions, and helping make the experience such a positive one. Andres, my finance guy, was equally fantastic, guiding me through the financial process with professionalism and making everything feel straightforward and stress-free.
And finally, a big shout-out to Paul, my service associate, for continuing that same level of ... Read More Google - Oct 23, 2026
Roselio has been my advisor for the past six years and has consistently demonstrated the highest level of professionalism. He always goes above and beyond to ensure an exceptional customer experience, making every service visit for my Tiguan smooth, convenient, and stress-free. I truly appreciate his dedication, outstanding service, and commitment to customer satisfaction
Mike was very nice to deal with, he didn't try to sell me something I didn't need.
Ken was great . He was very thoughtful about my concerns and constantly informed me on the progress of my service .
This was the worst dealership experience out of the 12 I've visited this year. One salesperson passed me to another, who started asking me questions but never answered what I actually asked: the price of the car I was looking for. He only gave me a final price. When I wouldn't share the offer I had from another Volkswagen dealer, he got upset and said, 'Since you won't give me your price, I won't give you the car's price. There's the door, you can leave.' I had to call the manager, who simply sent me ... Read More DealerRater - Oct 20, 2026
Andy was excellent. Got us in the car we wanted. Easy transaction. No pressure at all.
Problem not resolved never called back to reschedule. 'Waiting on Volkswagen Tech to resolve issues. Never called to fix issues. Still have issue going to a another Volkswagen dealership to fix properly
Dionel Navarro too care of us! very professional sales person and helped us all the way, recommend!
Great experience Kenneth our sales person is awesome
Luis Liriano was awesome!! Thank you Luis!!
Nothing but positive experiences when I go
(Translated by Google) Extremely pleased, very kind and professional 👍🏻 (Original) Super complacida muy amables y profesionales 👍🏻
I had to bring in my wife’s car for recall. There are some other underlying issues. They resolved it in a timely fashion at very fair prices, compared to how dealerships like to charge an arm and a leg. I am so happy we were able to resolve the matter and it didn’t break the bank. Also, the financing options and Sunbit are very helpful. Ken, who is my specialist was amazing. Educated me on a few things and is great communicating the process. I’ve had a third generation Jetta, A 2016 Volkswagen Passat, A Volkswagen’s Taos ... Read More Google - Oct 15, 2026
I recently brought my Volkswagen ID4 in for service and was genuinely impressed. The team went above and beyond, diagnosing the issue quickly and fixing it right the first time. Everyone I dealt with was friendly, professional, and clear about what needed to be done. Excellent communication with service advisor. Highly recommend. Thank you Roselio.
If I can give 10 stars I would ! had a great experience working with Ryan and Luis! They both went above and beyond to make sure I ended up in a VW that I truly wanted and was happy with. Their patience, understanding, and willingness to work with me made all the difference. They took the time to listen to my concerns and made sure I felt comfortable and confident with my final decision. I genuinely appreciate their help and highly recommend working with them if you’re looking for a vehicle! I am obsessed with my VW !!!
Tried the old bait and switch. Advertised price included everything except Tax and tag and transfer. Get here and they added dealer fees and other garbage the raised the price by over $4,000. Bush league. Beware. Shop on CarGuru app. Then go buy.
Alejandro was amazing! Inside of dealership was clean. Customer service was excellent. Would definitely buy a car from Alejandro, you’ll be in good hands.
Rogelio, my service advisor was extremely helpful, he is great!
We’ve now leased two vehicles within two weeks from South Miami VW and couldn’t be happier. The 2026 Tiguan R Line and the 2027 Atlas SEL Premium R Line, service was amazing. I dealt with Julius Cuevas and recommend him highly. We were in and out without the typical dealership headaches and actually received better deals than expected. They have all types of vehicles new and used, if you’re in the market for a vehicle stop by and ask for Julius.
My car was fixed fast, service was great.
Kenneth is an excellent advisor. He always listens to my concerns and tackles all issues I have in one visit when possible.
Kenneth is always great to work with. Communicates issues clearly and always super friendly. He's also Trustworthy
I came here for a diagnostic and dealers are never expected to be the most cost effective option so i wasnt expecting a bargain but their estimate was onsane. i took their diagnostic results to another mechanic for a quote based on VWoSM findings and recommendations and their quote was 1/3rd of the price provided by VWoSM. Additionally, VWoSM did not break out theor quote by parts and labor as is required by miami dade law, it was just lunp sum pricing. Avoid this place at all costs, they dont provide law.compliant estimates and then their pricing is ridiculous ... Read More Google - Oct 8, 2026
(Translated by Google) One star is too many for this place. If you don't want a headache, don't buy these cars. They're garbage. They have too many electrical problems, and they just tell you to bring it in, but they don't give you a car you can actually use for work. They give you a thousand excuses, but you have to fix the electrical problems yourself, and even then you still have to keep paying for an overpriced car full of electrical issues. In short, these cars are a real headache. Don't buy them! I'... Read More Google - Oct 7, 2026
(Translated by Google) It was an excellent experience; they have a great team and are very well taken care of. (Original) Fue una excelente experiencia, tienen un buen equipo muy bien atendido
I leased a Volkswagen ID.4 from Volkswagen of South Miami, and after my experience with both the vehicle and this dealership, I would strongly recommend thinking twice before leasing or purchasing a vehicle here.
First, the ID.4 was, without exaggeration, the worst vehicle I have ever owned. I dealt with multiple issues during my lease, including a broken air conditioning system and serious problems with the doors, including doors opening unexpectedly.
But what really made this experience unacceptable was what happened when it was time to RETURN the lease.
We brought the vehicle back to Volkswagen of South Miami—the ... Read More Google - Oct 5, 2026
Flawless The experience was flawless from beginning to end. The guys were amazing and very knowledgeable.
I have had a bad b experience when I purchased the car, it was lots of sales deception took place. I will not purchase another car there.
They were very helpful and efficient. I always enjoy the service and will continue to come back.
I was disappointed with my experience with the finance manager. His demeanor came across as cocky and dismissive, and I found him to be very cold and unhelpful throughout the process. I expected a more professional, welcoming, and customer-focused experience, especially when making such a significant purchase. Unfortunately, the way I was treated left a negative impression and took away from what should have been a positive experience.
I brought my 2024 VW Taos to Volkswagen of South Miami for brake pads, cabin filter, and brake fluid — paid $856.51. What stood out wasn't the parts ($325.23), but the labor ($475.28): I paid more for the work than for the parts themselves.
I can't be sure it was the same mechanic on all three jobs, but the tech number on the invoice is the same. If that's how Volkswagen bills — charging full mechanic labor per separate task in one visit — the customer ends up paying that same man's wage multiple times. I consider what I was charged at Volkswagen ... Read More Google - Sep 25, 2026
I had a very negative experience with Cutler Bay Volkswagen. When I came in with a coupon for an oil change priced at $59, the staff refused to honor it and repeatedly gave me the runaround. As a result, I ended up paying almost the full price—around $90—instead of the discounted amount promised by the coupon.
The next day, I received a call from Volkswagen asking if everything was okay. I explained that the coupon was not honored and that I was charged nearly full price. Immediately after, the Service Director contacted me and began yelling and speaking to me ... Read More Google - Sep 25, 2026
Kenneth is the reason I keep coming back to this dealer. Great communication and treats me like family!
super bien todo , y calidad en especial a andy buen profesional y vendedor ,gracias bye
Waste of time. Don’t sell a car here or follow what they say online/over the phone
I had an incredible experience buying my new Volkswagen Taos from Volkswagen of South Miami. From start to finish, the entire team made the process easy, straightforward, and genuinely enjoyable.
The sales manager (Leo), my sales associate (Alain), and the finance manager (Manny) were all extremely helpful and worked hard to get me the best deal possible. There was no unnecessary hassle or pressure, just great customer service and a team that clearly wanted to earn my business and make sure I was happy with the purchase.
They even delivered the car directly to my house, which made an already ... Read More DealerRater - Sep 20, 2026
Great salesmanship, found me exactly what I was looking for. Great personality and excellent product knowledge.
Enzo was amazing great knowledge and Customer service he went out of his way to make me feel amazing. I was thinking to change to another dealer since my first visit was no so great. But 10/10 for Enzo and my closer which i can’t remember his name but last name garcia.
Signed papers saying we had a deal. Sat waiting for 90 minutes and then they came back saying they wouldn’t sell the car at the price we agreed to. Incredibly shady sales guy and manager.
seamless transaction, salesman Isidro was very helpful and accommodating. Finance department was very clear and courteous , will definitely recommend
A special thank you to my salesperson, Karel Matos, who was extremely helpful, knowledgeable, patient, and made sure I felt comfortable throughout the entire purchase. He was never pushy and truly took the time to make sure I found the right vehicle for me.
I also want to thank Raul Espinosa, the Finance Manager, for making the financing process easy and straightforward. He was professional, thorough, and took the time to explain everything clearly.
I highly recommend VW of South Miami to anyone looking for a new vehicle. Karel and Raul made this a great car-buying experience, and I couldn'... Read More DealerRater - Sep 7, 2026
I had an excellent experience purchasing my new vehicle from VW of South Miami! From beginning to end, the entire process was smooth, professional, and stress-free.
The help I received was great. I got all my questions answered. They made my first car buying exceptional.
Muy buenas atención en todos los departamentos. Una gran experiencia. Muy satisfecho. Gracias. Great place.
I was able to get service appointment online to take my car in 20 minutes which was impressive. The drop and communication was smooth and they send videos & texts to keep you informed of service to car. Very positive experience
Excellent work by the team and the staff. Carel is a very nice person and very talented for representing the dealership
Excelente experiencia de principio a fin. El equipo fue muy profesional, amable y transparente durante todo el proceso de compra. Me explicaron cada detalle, respondieron todas mis preguntas y se aseguraron de que me sintiera cómodo con mi decisión. El proceso fue rápido y sin complicaciones, y definitivamente sentí que estaban interesados en ofrecerme un buen negocio y no simplemente en venderme un vehículo. Estoy muy satisfecho con mi compra y recomiendo este dealer a cualquiera que esté buscando un vehículo y quiera recibir un servicio de calidad. ¡Excelente atención y excelente experiencia!
Good service, manny is always very helpful and kind Can always rely on the service at Volkswagen of South Miami
Luis Liriano is an outstanding salesman. He is very professional and kind. We highly recommend!