Testimoniales de Clientes

(Translated by Google) I contacted Andy Escarra through TikTok and he helped me. The offer was the same one he'd been promoting since I saw him on social media. I highly recommend him! (Original) Andy Escarra lo contacte x TikTok y me ayudó la oferta era la misma que promocionó desde q lo vi en las redes lo recomiendo mucho !!!

Andy was great salesperson very well knowledgeable I recommend buying a car from him

(Translated by Google) Andy Escarra, the best VW salesman in South Miami, I recommend him if you want a car at a good price. (Original) Andy Escarra el mejor vendedor de la VW of south Miami lo recomiendo si quieres un auto a buen precio

(Translated by Google) Andy Escarra helped me buy my car. I had $400 in credit and I still got a new car. (Original) Andy Escarra me ayudo con la compra de mi auto tenia 400 de credito y aun asi me lleve un auto nuevo

(Translated by Google) Andy Escarra helped me a lot with the purchase of my car. I recommend him if you want a VIP experience! (Original) Andy Escarra me ayudo mucho con la compra de mi auto lo recomiendo si quieres una experiencia VIP !!!!

Great service. Speedy fix.

Prices are too high I think that the amount that you charge for service is too much, but you are the dealership and that's to be expected I guess

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After several invitations and text message exchanges with Mr\. Navarro, we reached an agreement to move forward with the vehicle purchase\. Based on those discussions, I made the trip to the South Miami Volkswagen dealership, fully expecting the advertised offer to be honored\. Unfortunately, the experience was extremely disappointing\. When I arrived, the manager openly stated that what is advertised in the news and promotional offers does not really matter, as these advertisements are simply intended to attract customers and are far removed from reality\. I find this approach completely unacceptable and misleading\. Customers should not be invited to a ... Read More

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Google - Nov 11, 2026

After several invitations and text message exchanges with Mr\. Navarro, we reached an agreement to move forward with the vehicle purchase\. Based on those discussions, I made the trip to the South Miami Volkswagen dealership, fully expecting the advertised offer to be honored\. Unfortunately, the experience was extremely disappointing\. When I arrived, the manager openly stated that what is advertised in the news and promotional offers does not really matter, as these advertisements are simply intended to attract customers and are far removed from reality\. I find this approach completely unacceptable and misleading\. Customers should not be invited to a dealership based on advertised offers and promises made through text messages, only to be told upon arrival that those offers have little to do with the actual deal\. **South Miami Volkswagen demonstrated a complete lack of professionalism, transparency, and respect for customers’ time\.** I would strongly recommend that potential customers verify every detail in writing before making the trip to this dealership\.

Thanks to Enzo Russo, I found this to be the smoothest car purchase ever after wanting to trade in my cadillac xt5 for a VW Atlast Crossport. The offer and treatment by Enzo and his team were top tier and I highly recommend asking for him.

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I love how you get the video when they inspect your car and at the mechanic gives detailed information about what he sees.

My service advisor (for the past 20+ years), Mike, ALWAYS takes care of me!!! The best ever!

Exceptional service

Very friendly and experienced Very experienced friendly attentive responsible person gives a lot of attention for the customer needs

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(Translated by Google) I think I'm going to give this dealership a very bad rating soon. (Original) Creo que pronto voy a dar una calificación muy mala a este consesionario

(Translated by Google) Excellent (Original) Excelente

Horrible experience with accounting and finance departments. I have spent more than 2 months waiting and they have not honor the deal that they promised when I did a lease agreement with them.

Paul was waiting for me with my paperwork ready to go. He took my vehicle brought the vehicle back quicker than what I anticipated. He did an excellent job.

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Really good experience . Fast service. Employee willing to resolve the car issue as quickly as possible . They found a possible cause , changed the part. Unfortunately , the issue wasn’t fixed completely. The seats still vibrate on stop lights.

Good Service danny the best

To sell you a lease agreement they offer you the moon and the stars, but to assist you return a leased vehicle at the end of the term, they turn their backs away from and tell you it's not their business. The car belongs to the bank, not them. Thank you very much. Very disappointed.

Outstanding Experience from Start to Finish! I would like to sincerely thank Alain Arbois for his exceptional work, professionalism, dedication, and outstanding customer service throughout the entire process. His willingness to help, patience, and commitment made the experience smooth, easy, and enjoyable. I also want to give special recognition to Karen and Karel, who played an essential role in making this experience so positive. Their kindness, attention to detail, and willingness to go above and beyond truly made a difference. An amazing team that genuinely cares about its customers! I highly recommend them 100%. Thank you, Alain, Karen, and Karel, for ... Read More

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Google - Nov 1, 2026

Outstanding Experience from Start to Finish! I would like to sincerely thank Alain Arbois for his exceptional work, professionalism, dedication, and outstanding customer service throughout the entire process. His willingness to help, patience, and commitment made the experience smooth, easy, and enjoyable. I also want to give special recognition to Karen and Karel, who played an essential role in making this experience so positive. Their kindness, attention to detail, and willingness to go above and beyond truly made a difference. An amazing team that genuinely cares about its customers! I highly recommend them 100%. Thank you, Alain, Karen, and Karel, for providing such an exceptional five-star experience!⭐️⭐️⭐️⭐️⭐️

It was a very excellent service. Mike assisted with the complimentary process and it was so well done.

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Pleasant, friendly, caring I have been there a few times, always straight forward, good communication

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BEWARE! Get Everything in Writing Before Doing Business With This Dealership! I strongly recommend that anyone considering buying or leasing a vehicle from this dealership proceed with extreme caution. My experience with their salesperson, Andy, and the finance department was extremely disappointing and misleading. I provided them with all the information regarding my existing lease upfront. Andy made several promises over the phone about the deal, but when I requested a detailed breakdown of the numbers and terms, they refused to provide one. That should have been my first red flag. I’ve been buying and leasing vehicles for many ... Read More

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Google - Oct 31, 2026

BEWARE! Get Everything in Writing Before Doing Business With This Dealership! I strongly recommend that anyone considering buying or leasing a vehicle from this dealership proceed with extreme caution. My experience with their salesperson, Andy, and the finance department was extremely disappointing and misleading. I provided them with all the information regarding my existing lease upfront. Andy made several promises over the phone about the deal, but when I requested a detailed breakdown of the numbers and terms, they refused to provide one. That should have been my first red flag. I’ve been buying and leasing vehicles for many years, so I know how important it is to verify everything before signing. Sure enough, when they finally provided the contract, the terms were completely different from what had been promised over the phone. Even worse, when I confronted Andy and the finance department about these discrepancies, they stopped answering my calls. Rather than addressing my concerns or explaining the changes, they simply avoided communication. This raises serious questions about their transparency, honesty, and business practices. I can only wonder how many other customers have experienced something similar, especially those who may not be familiar with the leasing process. My advice: NEVER trust verbal promises from this dealership. Demand a complete written breakdown of the deal, including all fees, lease obligations, trade-in details, and any balances they promise to cover, BEFORE agreeing to anything. Customers deserve honesty and transparency, not misleading promises and last-minute changes. Extremely unprofessional and unacceptable. I would not recommend this dealership to anyone.

Great as it's been lately!!

I had a great experience with Volkswagen! They replaced the part my vehicle needed, and the process went smoothly. A special thank you to Mike for being so helpful, professional, and attentive throughout the process. He made sure I was taken care of and made the experience stress-free. I truly appreciate the excellent customer service and would definitely recommend them!

⭐☆☆☆☆ BUYER BEWARE!!!!!!! From the very day I purchased this vehicle, I noticed the mileage didn't match what was advertised. The odometer showed approximately 25,000 more miles than the vehicle was represented as having at the time of sale. I immediately brought it to the dealership's attention that same day and was told they would "look into it." They never did. To make matters worse, the vehicle turned out to be a complete nightmare. In less than 90 days, I was dealing with major issues on a car that should never have been sold in that condition. When I ... Read More

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Google - Oct 29, 2026

⭐☆☆☆☆ BUYER BEWARE!!!!!!! From the very day I purchased this vehicle, I noticed the mileage didn't match what was advertised. The odometer showed approximately 25,000 more miles than the vehicle was represented as having at the time of sale. I immediately brought it to the dealership's attention that same day and was told they would "look into it." They never did. To make matters worse, the vehicle turned out to be a complete nightmare. In less than 90 days, I was dealing with major issues on a car that should never have been sold in that condition. When I continued seeking answers, I was met with promises, excuses, and delays. NO INDIVIDUAL WITH COMMON SENSE WOULD OAY GOT A MECHANICALLY DEFECT VEHICLE KNOWINGLY AOLD OVER MILEAGE! GM Ryan Hall personally acknowledged my concerns and agreed the situation would be addressed. Instead, nothing happened. No meaningful follow-up. No accountability. No resolution. Just empty promises and an apparent effort to avoid responsibility once the sale was complete. He actually said he would UNWIND THE DEAL! Now I'm left dealing with the financial and emotional stress of a vehicle that has been nothing but problems while the dealership refuses to stand behind what they sold. Based on my experience, they were quick to take my money but nowhere to be found when it came time to honor their word. I am currently pursuing legal action and exploring all available consumer protection remedies. If you're considering buying a vehicle here, verify every detail yourself, inspect every document carefully, and get every promise in writing. The true test of a dealership isn't how they treat you before the sale. It's how they treat you after the check clears. This dealership failed that test completely. THEY WILL BE REFUNDING MY DOWNPAYMENT MONEY!

I rarely ever leave reviews, but my experience today with the service department and Mike Benitez absolutely warranted one. My interaction with Mike was extremely rude, loud, and unprofessional. The conversation escalated to the point where he actually recommended that I take my business to another VW dealership to get help. I was shocked by his response and his apparent disregard for customer service. As a customer, I expect to be treated with basic courtesy and respect, especially by someone working in a service department. I asked to speak with a supervisor, and Paul Barr stepped in to address the ... Read More

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Google - Oct 27, 2026

I rarely ever leave reviews, but my experience today with the service department and Mike Benitez absolutely warranted one. My interaction with Mike was extremely rude, loud, and unprofessional. The conversation escalated to the point where he actually recommended that I take my business to another VW dealership to get help. I was shocked by his response and his apparent disregard for customer service. As a customer, I expect to be treated with basic courtesy and respect, especially by someone working in a service department. I asked to speak with a supervisor, and Paul Barr stepped in to address the situation. Paul was professional, receptive, and understanding. He took the time to listen to my concerns, de-escalate the situation, and offer an acceptable solution. Ultimately, I decided to proceed with the service at VW because of Paul’s attitude and willingness to help. I sincerely hope the dealership’s management takes this feedback seriously. Customers should not have to deal with this kind of treatment when seeking service, and I believe management should be aware of the experience customers may have with Mike Benitez. I appreciate Paul Barr for turning an incredibly frustrating experience into a resolution, but the initial interaction was completely unacceptable and should be addressed.

Good attention and service

wonderful experience as always. Prompt and very efficient.

Always a pleasure dealing with the service department at this dealership. My only issue this time was that the mechanic working on my car did not speak English so sending me a video with him looking at and commenting on items in my engine was useless to me, otherwise I was satisfied with my service writer Paul Barr, nice guy🙂

It was an amazing experience. I was not there for long during the whole process and I feel they were able to work with me with my needs and demands. I really recommend it 10/10

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Definetly it was a very nice experience to do bussiness with Volkswagen of S Florida,the seller was very polite and professional,the financiar person was very relaxed and patient with our concerns.Excellent experience overall.

An Amazing Experience at Volkswagen South Miami! I can’t say enough great things about my experience with Volkswagen South Miami! From start to finish, the entire team made the process smooth, professional, and genuinely enjoyable. A special thank you to Mariela, my sales associate, for making me feel welcomed, answering my questions, and helping make the experience such a positive one. Andres, my finance guy, was equally fantastic, guiding me through the financial process with professionalism and making everything feel straightforward and stress-free. And finally, a big shout-out to Paul, my service associate, for continuing that same level of ... Read More

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Google - Oct 23, 2026

An Amazing Experience at Volkswagen South Miami! I can’t say enough great things about my experience with Volkswagen South Miami! From start to finish, the entire team made the process smooth, professional, and genuinely enjoyable. A special thank you to Mariela, my sales associate, for making me feel welcomed, answering my questions, and helping make the experience such a positive one. Andres, my finance guy, was equally fantastic, guiding me through the financial process with professionalism and making everything feel straightforward and stress-free. And finally, a big shout-out to Paul, my service associate, for continuing that same level of excellent customer service even after the sale. It’s refreshing to work with a team that understands that customer satisfaction doesn’t end when you drive off the lot. What truly sets Volkswagen South Miami apart is the people. Mariela, Andres, and Paul each played an important role in making this a great experience, and I sincerely appreciate their dedication, friendliness, and professionalism. If you’re looking for a dealership that makes you feel valued from sales to financing and service, I highly recommend Volkswagen South Miami. They’ve earned my trust and my five-star review! Thank you, Mariela, Andres, and Paul, for making the entire experience such a great one! Welcome home GLA-250

Roselio has been my advisor for the past six years and has consistently demonstrated the highest level of professionalism. He always goes above and beyond to ensure an exceptional customer experience, making every service visit for my Tiguan smooth, convenient, and stress-free. I truly appreciate his dedication, outstanding service, and commitment to customer satisfaction

Mike was very nice to deal with, he didn't try to sell me something I didn't need.

Ken was great . He was very thoughtful about my concerns and constantly informed me on the progress of my service .

This was the worst dealership experience out of the 12 I've visited this year. One salesperson passed me to another, who started asking me questions but never answered what I actually asked: the price of the car I was looking for. He only gave me a final price. When I wouldn't share the offer I had from another Volkswagen dealer, he got upset and said, 'Since you won't give me your price, I won't give you the car's price. There's the door, you can leave.' I had to call the manager, who simply sent me ... Read More

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DealerRater - Oct 20, 2026

This was the worst dealership experience out of the 12 I've visited this year. One salesperson passed me to another, who started asking me questions but never answered what I actually asked: the price of the car I was looking for. He only gave me a final price. When I wouldn't share the offer I had from another Volkswagen dealer, he got upset and said, 'Since you won't give me your price, I won't give you the car's price. There's the door, you can leave.' I had to call the manager, who simply sent me to yet another salesperson and said nothing to the one who had kicked me out. Unprofessional and disrespectful. I do not recommend this dealership."

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Andy was excellent. Got us in the car we wanted. Easy transaction. No pressure at all.

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Problem not resolved never called back to reschedule. 'Waiting on Volkswagen Tech to resolve issues. Never called to fix issues. Still have issue going to a another Volkswagen dealership to fix properly

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Dionel Navarro too care of us! very professional sales person and helped us all the way, recommend!

Great experience Kenneth our sales person is awesome

Luis Liriano was awesome!! Thank you Luis!!

Nothing but positive experiences when I go

(Translated by Google) Extremely pleased, very kind and professional 👍🏻 (Original) Super complacida muy amables y profesionales 👍🏻

I had to bring in my wife’s car for recall. There are some other underlying issues. They resolved it in a timely fashion at very fair prices, compared to how dealerships like to charge an arm and a leg. I am so happy we were able to resolve the matter and it didn’t break the bank. Also, the financing options and Sunbit are very helpful. Ken, who is my specialist was amazing. Educated me on a few things and is great communicating the process. I’ve had a third generation Jetta, A 2016 Volkswagen Passat, A Volkswagen’s Taos ... Read More

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Google - Oct 15, 2026

I had to bring in my wife’s car for recall. There are some other underlying issues. They resolved it in a timely fashion at very fair prices, compared to how dealerships like to charge an arm and a leg. I am so happy we were able to resolve the matter and it didn’t break the bank. Also, the financing options and Sunbit are very helpful. Ken, who is my specialist was amazing. Educated me on a few things and is great communicating the process. I’ve had a third generation Jetta, A 2016 Volkswagen Passat, A Volkswagen’s Taos That we then upgraded because of our growing family to an vw Atlas and I can’t wait til it’s time to Purchase a newer car for me again ✊🏽😁

I recently brought my Volkswagen ID4 in for service and was genuinely impressed. The team went above and beyond, diagnosing the issue quickly and fixing it right the first time. Everyone I dealt with was friendly, professional, and clear about what needed to be done. Excellent communication with service advisor. Highly recommend. Thank you Roselio.

If I can give 10 stars I would ! had a great experience working with Ryan and Luis! They both went above and beyond to make sure I ended up in a VW that I truly wanted and was happy with. Their patience, understanding, and willingness to work with me made all the difference. They took the time to listen to my concerns and made sure I felt comfortable and confident with my final decision. I genuinely appreciate their help and highly recommend working with them if you’re looking for a vehicle! I am obsessed with my VW !!!

Tried the old bait and switch. Advertised price included everything except Tax and tag and transfer. Get here and they added dealer fees and other garbage the raised the price by over $4,000. Bush league. Beware. Shop on CarGuru app. Then go buy.

Alejandro was amazing! Inside of dealership was clean. Customer service was excellent. Would definitely buy a car from Alejandro, you’ll be in good hands.

Rogelio, my service advisor was extremely helpful, he is great!

We’ve now leased two vehicles within two weeks from South Miami VW and couldn’t be happier. The 2026 Tiguan R Line and the 2027 Atlas SEL Premium R Line, service was amazing. I dealt with Julius Cuevas and recommend him highly. We were in and out without the typical dealership headaches and actually received better deals than expected. They have all types of vehicles new and used, if you’re in the market for a vehicle stop by and ask for Julius.

My car was fixed fast, service was great.

Kenneth is an excellent advisor. He always listens to my concerns and tackles all issues I have in one visit when possible.

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Kenneth is always great to work with. Communicates issues clearly and always super friendly. He's also Trustworthy

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I came here for a diagnostic and dealers are never expected to be the most cost effective option so i wasnt expecting a bargain but their estimate was onsane. i took their diagnostic results to another mechanic for a quote based on VWoSM findings and recommendations and their quote was 1/3rd of the price provided by VWoSM. Additionally, VWoSM did not break out theor quote by parts and labor as is required by miami dade law, it was just lunp sum pricing. Avoid this place at all costs, they dont provide law.compliant estimates and then their pricing is ridiculous ... Read More

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Google - Oct 8, 2026

I came here for a diagnostic and dealers are never expected to be the most cost effective option so i wasnt expecting a bargain but their estimate was onsane. i took their diagnostic results to another mechanic for a quote based on VWoSM findings and recommendations and their quote was 1/3rd of the price provided by VWoSM. Additionally, VWoSM did not break out theor quote by parts and labor as is required by miami dade law, it was just lunp sum pricing. Avoid this place at all costs, they dont provide law.compliant estimates and then their pricing is ridiculous and i feel like they padded fhe estimate because my 2nd opinion mechanic said one of the recommended critical repairs based on "multiple codes" was not required because he got no codes when running his own scanner. anyway AVOID THIS PLACE AT ALL COSTS

(Translated by Google) One star is too many for this place. If you don't want a headache, don't buy these cars. They're garbage. They have too many electrical problems, and they just tell you to bring it in, but they don't give you a car you can actually use for work. They give you a thousand excuses, but you have to fix the electrical problems yourself, and even then you still have to keep paying for an overpriced car full of electrical issues. In short, these cars are a real headache. Don't buy them! I'... Read More

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Google - Oct 7, 2026

(Translated by Google) One star is too many for this place. If you don't want a headache, don't buy these cars. They're garbage. They have too many electrical problems, and they just tell you to bring it in, but they don't give you a car you can actually use for work. They give you a thousand excuses, but you have to fix the electrical problems yourself, and even then you still have to keep paying for an overpriced car full of electrical issues. In short, these cars are a real headache. Don't buy them! I'll leave my review on all the sites for this brand so that more people don't get scammed. (Original) Una estrella es demasiado para este lugar ,si usted no quiere dolor d cabeza no se compre estos carros son una basura tienen demasiados problemas eléctricos y ellos solo t dicen tráelo pero no t dan un carro para tu poder trabajar r dan mil excusas pero tienes tu que resolver eléctricos problema y aun así tienes k seguir pagando un carro carísimo lleno de problemas eléctricos ,en resumidas el verdadero dolor d cabeza son estos carros no t los compres !!! Dejaré mi opinión en todos los sitios d esta marca para que mas personas no sean estafada

(Translated by Google) It was an excellent experience; they have a great team and are very well taken care of. (Original) Fue una excelente experiencia, tienen un buen equipo muy bien atendido

I leased a Volkswagen ID.4 from Volkswagen of South Miami, and after my experience with both the vehicle and this dealership, I would strongly recommend thinking twice before leasing or purchasing a vehicle here. First, the ID.4 was, without exaggeration, the worst vehicle I have ever owned. I dealt with multiple issues during my lease, including a broken air conditioning system and serious problems with the doors, including doors opening unexpectedly. But what really made this experience unacceptable was what happened when it was time to RETURN the lease. We brought the vehicle back to Volkswagen of South Miami—the ... Read More

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Google - Oct 5, 2026

I leased a Volkswagen ID.4 from Volkswagen of South Miami, and after my experience with both the vehicle and this dealership, I would strongly recommend thinking twice before leasing or purchasing a vehicle here. First, the ID.4 was, without exaggeration, the worst vehicle I have ever owned. I dealt with multiple issues during my lease, including a broken air conditioning system and serious problems with the doors, including doors opening unexpectedly. But what really made this experience unacceptable was what happened when it was time to RETURN the lease. We brought the vehicle back to Volkswagen of South Miami—the SAME dealership where we originally leased it—expecting to simply return the vehicle, as you normally would at a dealership at the end of a lease. Instead, they REFUSED to accept the lease return because they said we needed a “pre-inspection” first. And at NO POINT before attempting to return the vehicle were we ever informed that this inspection was required or that someone from Volkswagen would have to come to our HOME to perform it. We asked them to simply perform the inspection at the dealership so we could return the vehicle there. They would not do it. And conveniently, this became an issue once they knew we were NOT keeping the ID.4, purchasing another vehicle, or signing another lease with them. What makes the situation even worse is that we contacted another Volkswagen dealership in Southwest Florida, and they had no problem accepting the lease return. I was literally told at the other dealership that South Miami most likely “didn’t want to deal with that” because we weren’t buying another vehicle or signing another lease. Those were the exact words used to explain why Volkswagen of South Miami would not accept the return. Despite the fact that Volkswagen of South Miami was the dealership that originally leased us the vehicle, they would not accept it back. Meanwhile, another Volkswagen dealership in Southwest Florida DID accept the lease return and handled the process without making us jump through unnecessary hoops. So if you are considering leasing a Volkswagen from this dealership, THINK TWICE. And if you already made the mistake of leasing from them and it is time to return your vehicle, I would seriously recommend going to ANOTHER Volkswagen dealership—preferably outside of Miami. Based on my experience, once there was no additional sale or lease for them to make money from, returning my vehicle suddenly became my problem. Another Volkswagen dealership in Southwest Florida showed us that the process did not need to be this difficult. I will NEVER lease or purchase another vehicle from Volkswagen of South Miami. They made what should have been a normal lease return unnecessarily difficult, provided zero accommodation, and left us feeling that once there was no more money to be made from us, we were no longer their concern. Take your business somewhere else.

Flawless The experience was flawless from beginning to end. The guys were amazing and very knowledgeable.

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I have had a bad b experience when I purchased the car, it was lots of sales deception took place. I will not purchase another car there.

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They were very helpful and efficient. I always enjoy the service and will continue to come back.

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I was disappointed with my experience with the finance manager. His demeanor came across as cocky and dismissive, and I found him to be very cold and unhelpful throughout the process. I expected a more professional, welcoming, and customer-focused experience, especially when making such a significant purchase. Unfortunately, the way I was treated left a negative impression and took away from what should have been a positive experience.

I brought my 2024 VW Taos to Volkswagen of South Miami for brake pads, cabin filter, and brake fluid — paid $856.51. What stood out wasn't the parts ($325.23), but the labor ($475.28): I paid more for the work than for the parts themselves. I can't be sure it was the same mechanic on all three jobs, but the tech number on the invoice is the same. If that's how Volkswagen bills — charging full mechanic labor per separate task in one visit — the customer ends up paying that same man's wage multiple times. I consider what I was charged at Volkswagen ... Read More

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Google - Sep 25, 2026

I brought my 2024 VW Taos to Volkswagen of South Miami for brake pads, cabin filter, and brake fluid — paid $856.51. What stood out wasn't the parts ($325.23), but the labor ($475.28): I paid more for the work than for the parts themselves. I can't be sure it was the same mechanic on all three jobs, but the tech number on the invoice is the same. If that's how Volkswagen bills — charging full mechanic labor per separate task in one visit — the customer ends up paying that same man's wage multiple times. I consider what I was charged at Volkswagen of South Miami abusive. I won't be returning to Volkswagen of South Miami, or any dealer. If this is how they operate, dealer maintenance is only affordable for people with high income — not for someone like me, working seven days a week without major financial resources.

I had a very negative experience with Cutler Bay Volkswagen. When I came in with a coupon for an oil change priced at $59, the staff refused to honor it and repeatedly gave me the runaround. As a result, I ended up paying almost the full price—around $90—instead of the discounted amount promised by the coupon. The next day, I received a call from Volkswagen asking if everything was okay. I explained that the coupon was not honored and that I was charged nearly full price. Immediately after, the Service Director contacted me and began yelling and speaking to me ... Read More

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Google - Sep 25, 2026

I had a very negative experience with Cutler Bay Volkswagen. When I came in with a coupon for an oil change priced at $59, the staff refused to honor it and repeatedly gave me the runaround. As a result, I ended up paying almost the full price—around $90—instead of the discounted amount promised by the coupon. The next day, I received a call from Volkswagen asking if everything was okay. I explained that the coupon was not honored and that I was charged nearly full price. Immediately after, the Service Director contacted me and began yelling and speaking to me in an aggressive, hostile manner. He claimed that if I could “prove” that there were no taxes and fees included on the coupon, he would give me a free oil change—while raising his voice and becoming increasingly confrontational. I found the entire interaction unacceptable. I feel the situation was handled dishonestly and with poor customer treatment. I’m extremely disappointed by how combative the communication became over a simple coupon issue, and I believe the matter should be addressed appropriately.

Kenneth is the reason I keep coming back to this dealer. Great communication and treats me like family!

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super bien todo , y calidad en especial a andy buen profesional y vendedor ,gracias bye

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Waste of time. Don’t sell a car here or follow what they say online/over the phone

I had an incredible experience buying my new Volkswagen Taos from Volkswagen of South Miami. From start to finish, the entire team made the process easy, straightforward, and genuinely enjoyable. The sales manager (Leo), my sales associate (Alain), and the finance manager (Manny) were all extremely helpful and worked hard to get me the best deal possible. There was no unnecessary hassle or pressure, just great customer service and a team that clearly wanted to earn my business and make sure I was happy with the purchase. They even delivered the car directly to my house, which made an already ... Read More

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DealerRater - Sep 20, 2026

I had an incredible experience buying my new Volkswagen Taos from Volkswagen of South Miami. From start to finish, the entire team made the process easy, straightforward, and genuinely enjoyable. The sales manager (Leo), my sales associate (Alain), and the finance manager (Manny) were all extremely helpful and worked hard to get me the best deal possible. There was no unnecessary hassle or pressure, just great customer service and a team that clearly wanted to earn my business and make sure I was happy with the purchase. They even delivered the car directly to my house, which made an already excellent experience even better. I absolutely love the Taos, and I couldn’t be happier with both the car and the way I was treated by the team at VW South Miami. Great car, great deal, and a great experience all around. I would absolutely recommend them to anyone looking for a Volkswagen in South Florida.

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Great salesmanship, found me exactly what I was looking for. Great personality and excellent product knowledge.

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Enzo was amazing great knowledge and Customer service he went out of his way to make me feel amazing. I was thinking to change to another dealer since my first visit was no so great. But 10/10 for Enzo and my closer which i can’t remember his name but last name garcia.

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Signed papers saying we had a deal. Sat waiting for 90 minutes and then they came back saying they wouldn’t sell the car at the price we agreed to. Incredibly shady sales guy and manager.

seamless transaction, salesman Isidro was very helpful and accommodating. Finance department was very clear and courteous , will definitely recommend

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A special thank you to my salesperson, Karel Matos, who was extremely helpful, knowledgeable, patient, and made sure I felt comfortable throughout the entire purchase. He was never pushy and truly took the time to make sure I found the right vehicle for me. I also want to thank Raul Espinosa, the Finance Manager, for making the financing process easy and straightforward. He was professional, thorough, and took the time to explain everything clearly. I highly recommend VW of South Miami to anyone looking for a new vehicle. Karel and Raul made this a great car-buying experience, and I couldn'... Read More

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DealerRater - Sep 7, 2026

A special thank you to my salesperson, Karel Matos, who was extremely helpful, knowledgeable, patient, and made sure I felt comfortable throughout the entire purchase. He was never pushy and truly took the time to make sure I found the right vehicle for me. I also want to thank Raul Espinosa, the Finance Manager, for making the financing process easy and straightforward. He was professional, thorough, and took the time to explain everything clearly. I highly recommend VW of South Miami to anyone looking for a new vehicle. Karel and Raul made this a great car-buying experience, and I couldn't be happier with my purchase!

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I had an excellent experience purchasing my new vehicle from VW of South Miami! From beginning to end, the entire process was smooth, professional, and stress-free.

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The help I received was great. I got all my questions answered. They made my first car buying exceptional.

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Muy buenas atención en todos los departamentos. Una gran experiencia. Muy satisfecho. Gracias. Great place.

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I was able to get service appointment online to take my car in 20 minutes which was impressive. The drop and communication was smooth and they send videos & texts to keep you informed of service to car. Very positive experience

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Excellent work by the team and the staff. Carel is a very nice person and very talented for representing the dealership

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Excelente experiencia de principio a fin. El equipo fue muy profesional, amable y transparente durante todo el proceso de compra. Me explicaron cada detalle, respondieron todas mis preguntas y se aseguraron de que me sintiera cómodo con mi decisión. El proceso fue rápido y sin complicaciones, y definitivamente sentí que estaban interesados en ofrecerme un buen negocio y no simplemente en venderme un vehículo. Estoy muy satisfecho con mi compra y recomiendo este dealer a cualquiera que esté buscando un vehículo y quiera recibir un servicio de calidad. ¡Excelente atención y excelente experiencia!

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Good service, manny is always very helpful and kind Can always rely on the service at Volkswagen of South Miami

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Luis Liriano is an outstanding salesman. He is very professional and kind. We highly recommend!

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